dian Platform Account Terms
These terms govern your use of dian. By creating an account on dian, you agree to comply with all conditions we outline below. We at dian enforce these terms consistently across all users, whether you engage with our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (Dragon Tiger, Teen Patti, blackjack, roulette, baccarat, Sic Bo), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, badminton, MotoGP), or esports betting (Mobile Legends, Free Fire, PUBG Mobile).
Our dian account terms address account opening, deposits and withdrawals, bonus conditions, settlement rules, dispute handling, and jurisdiction restrictions. We encourage you to read these terms in full before registering. If any provision is unclear, contact our support team during business hours via your dian account portal.
This document applies to all dian users accessing our platform from any supported jurisdiction. Our services are available only where local law permits.
Account Opening and User Responsibilities on dian
When you open an account on dian, you confirm that you are of legal age in your jurisdiction and that you are not accessing dian from a jurisdiction where online gaming or sportsbook wagering is prohibited. We at dian require email verification, phone confirmation, and identity verification (KYC) before your account becomes fully active. This verification process protects both our platform and your account security.
You are responsible for keeping your dian login credentials confidential. We at dian do not ask for your password via email or chat; do not share your credentials with anyone. If you suspect unauthorized access to your dian account, contact our support team immediately. We undertake to investigate any reported security breach on dian without delay.
Your dian account is personal and non-transferable. You may not sell, share, or lend your account to another person. We reserve the right to suspend or close any dian account that violates this rule or shows signs of fraudulent activity.
Jurisdiction Notice on dian
We at dian do not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Deposits, Withdrawals, and Balance Management on dian
We at dian accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Your deposit is credited to your dian account balance immediately upon receipt of funds. We do not charge deposit fees, though your payment provider may assess charges based on their own terms.
Your dian balance pools across all products: slots, live dealers, sportsbook, and esports. You can transfer funds between these categories without re-verifying your account. Winnings from any product category add to your dian balance and are withdrawable subject to our withdrawal policy.
Withdrawal requests from dian go through verification and settle within published timeframes. We undertake to process withdrawal requests without arbitrary delays. However, we reserve the right to verify your identity again if we detect suspicious activity on your dian account. Withdrawals settle to the same payment method you used to deposit, unless you request an alternative method in writing.
We at dian do not impose maximum withdrawal limits on winnings or cash balances. However, your payment provider may have their own daily or monthly transfer caps—contact your bank or e-wallet service directly if you encounter such restrictions when withdrawing from dian.
Bonus Terms and Conditions on dian
We at dian occasionally offer welcome bonuses, reload bonuses, cashback, or loyalty tier benefits to eligible players. Any bonus offered on dian is subject to specific terms, which we display clearly at the time of offer. These terms typically include a wagering requirement (e.g., "play the bonus amount X times before withdrawal"), an expiry period, and eligible game categories.
Bonuses on dian are promotional credits and do not constitute cash. You cannot withdraw a bonus directly; you must meet the wagering requirement first. Once you satisfy the wagering requirement, the bonus converts to cash balance on your dian account and becomes withdrawable.
We reserve the right to modify, suspend, or withdraw any bonus offer on dian without notice. If you have an active bonus on your dian account and believe it has been applied incorrectly, contact our support team and provide your dian account details. We will review and clarify the bonus status within one business day.
Abuse of bonus terms—such as placing deliberately offsetting wagers to circumvent wagering requirements—may result in forfeiture of the bonus and suspension of your dian account. We at dian reserve the right to investigate any account we suspect of bonus abuse.
Game Settlement and Rules on dian
All outcomes on dian—slot results, live-dealer spins, sportsbook settlements, and esports scores—are determined by certified systems. Our slot RNGs are audited; our live-dealer tables employ professional dealers or certified automation; our sportsbook data comes from official league sources. We publish settlement rules for each game category in our full game rules documentation, available through your dian account.
We at dian settle slot results immediately upon completion of the spin. Live-dealer results settle after the dealer confirms the outcome on camera. Sportsbook wagers settle after the official match result or event conclusion. Esports settlements occur after the official tournament organiser publishes results.
In rare cases where a technical error, connection dropout, or data mismatch occurs during play on dian, we reserve the right to cancel the affected wager and refund the stake to your dian account balance. We will notify you of any cancellation and provide an explanation within one business day.
Dispute Resolution and Support on dian
If you have a dispute regarding your dian account balance, a specific wager, or a withdrawal, contact our support team via your dian account portal. We undertake to investigate and respond within two business days. If we determine an error occurred on dian, we will correct it and restore any affected funds.
Our support team operates during published business hours. For urgent issues during off-hours, you may submit a ticket and we will respond when our team resumes operations. We do not guarantee immediate responses outside business hours on dian.
If you believe our support team has not resolved your dispute fairly, you may escalate within our internal review process. Details for escalation are available through your dian account settings.
Account Suspension and Termination on dian
We at dian reserve the right to suspend or permanently close your account if we detect violation of these terms, fraudulent activity, money laundering, bonus abuse, or use of prohibited payment methods. Suspension may be temporary (pending investigation) or permanent. Upon suspension, your dian account balance is frozen pending our review.
If we permanently close your dian account, we will return any remaining balance to your registered payment method within thirty days, minus any amounts owed to us (e.g., disputed winnings, fraudulent activity recovery). We will provide written notice of the closure reason unless doing so would violate law or regulatory requirements.
You may request voluntary account closure anytime through your dian account settings. We will process your request and return your balance within five business days. Voluntary closure is permanent; you may not reopen the same account without our explicit written consent.
Data Protection and Privacy on dian
We at dian keep your personal data protected through encryption and compliance with applicable data-protection frameworks in each jurisdiction where we operate. Your email, phone, identity documents, and payment information are stored securely and used only for account management, verification, and communication on dian.
We do not sell, rent, or share your dian personal data with third parties except as required by law or to process payments through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). For full details, see our privacy policy
Limitation of Liability on dian
We at dian provide our platform "as is." While we undertake to maintain security and fairness, we do not guarantee that dian will be uninterrupted, error-free, or free from viruses or malicious code. Your use of dian is at your own risk. We are not liable for losses arising from connection outages, technical failures, or force majeure events beyond our control.
To the extent permitted by law, our liability to you on dian is limited to your total deposits minus any withdrawals received. We are not liable for consequential, indirect, or punitive damages arising from your use of dian.
Amendments to dian Terms
We reserve the right to amend these terms at any time. Material changes will be notified to active dian users via email or account notification. Your continued use of dian following an amendment constitutes acceptance of the revised terms. If you do not agree with any amendment, you may close your dian account and request a balance withdrawal as outlined above.
Summary: Agreeing to dian Terms
By registering on dian, you accept these account terms and acknowledge that you have read and understood them. These terms apply to all dian users and products, whether in Jakarta, Surabaya, Bandung, Medan, Semarang, or any supported jurisdiction.
We at dian believe clear terms build trust. If you have questions about any provision on dian, reach out to our support team during business hours. Thank you for choosing dian.